Support Pilot — Clasifica consultas y prepara respuestas útiles

Support Pilot — Triage support requests and prepare useful replies

PFA LABS · OFFICIALBuilt and maintained by Plugins for Agents Labs.

AGENT PLUGINS 1.0 · VERIFIED PACKAGESTATIC SCAN · PASSED

39,00 €

Triage tickets, detect urgency, use authorized sources, and prepare replies or escalations without sending or taking irreversible actions on its own.

Category: Sin categorizar

Description

Turn a support inbox into a queue that can actually be worked

Support Pilot reads customer requests through the host agent’s authorized access, identifies what each customer is asking for, suggests a category, estimates urgency with transparent criteria and prepares the next step. It can work with email, help-desk tickets or user-provided text and is designed to reduce repetitive sorting work without losing the context of important cases.

Replies grounded in documentation, not invention

When a request can be resolved from the available knowledge base or policies, the agent prepares a concise useful reply and retains internal references to the sources it used. Local MCP tools help normalize tickets, build a prioritized queue and audit whether claims in a proposed reply have a source when they depend on policy, documentation or account facts.

Escalate when necessary

The plugin does not send messages, issue refunds, cancel accounts or change permissions on its own. When information is missing, a policy exception is required, a security issue is involved or an action is irreversible, it prepares a clear handoff for a person or specialist queue. The goal is to automate classification and preparation without hiding uncertainty or bypassing support rules.

Turn free-form messages into a structured prioritized support queue.
Prepare replies grounded in authorized documentation and account facts.
Escalate exceptions with a clear handoff instead of improvising sensitive actions.

Install the ZIP as an Agent Plugin. The host client needs authorized access to tickets and, for accurate replies, the relevant knowledge base or policies. Python 3 enables the local MCP utilities.

Package: VERIFIED — Agent Plugins 1.0 validation passed.

No client-specific compatibility claim is published yet. This avoids presenting untested support as fact.

Agent Plugins 1.0 package. Client compatibility is shown separately and is marked tested only after a real compatibility test.

Reviews

There are no reviews yet.

Be the first to review “Support Pilot — Triage support requests and prepare useful replies”